Collecting Fees

Regroup integrates with Stripe Connect to handle membership fee collection securely and automatically.

Prerequisites

Before enabling fee collection:

• Club must be on Basic or Premium tier
• Club owner has a verified Stripe account
• Valid payment method configured

Setting Up Stripe Connect

1. Enable Payments

1. Go to Club Settings → Billing
2. Click “Enable Fee Collection”
3. Follow the Stripe Connect onboarding

2. Configure Your Account

During Stripe onboarding:

• Verify your identity
• Add bank account for payouts
• Accept Stripe’s terms

3. Set Membership Fee

1. Return to Club Settings → Billing
2. Enter the annual fee amount
3. Choose the currency
4. Save settings

How It Works

For New Members

1. Member joins the club
2. They’re shown as “Guest” status
3. Prompted to pay membership fee
4. After payment, promoted to “Member”

For Existing Members

• Annual renewal reminders sent automatically
• Grace period for late payments (configurable)
• Members can update payment methods

Fee Structure

Component	Rate
Stripe processing	~2.9% + $0.30
Regroup platform fee	Included in tier

Note

All fees are deducted at transaction time. You receive the net amount directly to your bank account.

Managing Payments

Viewing Transactions

Go to Club Settings → Billing → Transactions:

• View all payments
• Filter by date, status, member
• Export for accounting

Handling Issues

Failed payments:

• Members notified automatically
• Retry attempts made
• After 3 failures, requires new payment method

Refunds:

• Process through Stripe Dashboard
• Partial refunds supported

Fee Exemptions

For honorary members or special cases:

1. Go to member profile
2. Click “Fee Settings”
3. Enable “Fee Exempt”
4. Add a note for records

Reporting

Generate financial reports:

• Monthly summary — Total collected, fees, net
• Member breakdown — Individual payment history
• Upcoming renewals — Who’s due soon

Best Practices

1. Set clear expectations — Communicate fees before members join
2. Offer trial periods — Let new members experience the club
3. Send reminders — Well before renewal dates
4. Keep records — Export transactions regularly