Ir al contenido
Regroup Logo Regroup

Collecting Fees

Esta página aún no está disponible en tu idioma.

Regroup integrates with Stripe Connect to handle membership fee collection securely and automatically.

Prerequisites

Section titled “Prerequisites”

Before enabling fee collection:

  • Club must be on Basic or Premium tier
  • Club owner has a verified Stripe account
  • Valid payment method configured

Setting Up Stripe Connect

Section titled “Setting Up Stripe Connect”

1. Enable Payments

Section titled “1. Enable Payments”
  1. Go to Club Settings → Billing
  2. Click “Enable Fee Collection”
  3. Follow the Stripe Connect onboarding

2. Configure Your Account

Section titled “2. Configure Your Account”

During Stripe onboarding:

  • Verify your identity
  • Add bank account for payouts
  • Accept Stripe’s terms

3. Set Membership Fee

Section titled “3. Set Membership Fee”
  1. Return to Club Settings → Billing
  2. Enter the annual fee amount
  3. Choose the currency
  4. Save settings

How It Works

Section titled “How It Works”

For New Members

Section titled “For New Members”
  1. Member joins the club
  2. They’re shown as “Guest” status
  3. Prompted to pay membership fee
  4. After payment, promoted to “Member”

For Existing Members

Section titled “For Existing Members”
  • Annual renewal reminders sent automatically
  • Grace period for late payments (configurable)
  • Members can update payment methods

Fee Structure

Section titled “Fee Structure”
ComponentRate
Stripe processing~2.9% + $0.30
Regroup platform feeIncluded in tier

Managing Payments

Section titled “Managing Payments”

Viewing Transactions

Section titled “Viewing Transactions”

Go to Club Settings → Billing → Transactions:

  • View all payments
  • Filter by date, status, member
  • Export for accounting

Handling Issues

Section titled “Handling Issues”

Failed payments:

  • Members notified automatically
  • Retry attempts made
  • After 3 failures, requires new payment method

Refunds:

  • Process through Stripe Dashboard
  • Partial refunds supported

Fee Exemptions

Section titled “Fee Exemptions”

For honorary members or special cases:

  1. Go to member profile
  2. Click “Fee Settings”
  3. Enable “Fee Exempt”
  4. Add a note for records

Reporting

Section titled “Reporting”

Generate financial reports:

  • Monthly summary — Total collected, fees, net
  • Member breakdown — Individual payment history
  • Upcoming renewals — Who’s due soon

Best Practices

Section titled “Best Practices”
  1. Set clear expectations — Communicate fees before members join
  2. Offer trial periods — Let new members experience the club
  3. Send reminders — Well before renewal dates
  4. Keep records — Export transactions regularly